Effective Date: June 17, 2026

Last Updated: June 17, 2026

This Cancellation & Refund Policy applies to all paid advertisement bookings made through the Advertiser Portal on AreaSquareFeet.com, owned and operated by 7 Days Creation ("we," "us," "our"). Payments are processed via our payment gateway partner, Razorpay.

By making a payment for any advertisement slot on the Platform, you agree to the terms outlined in this Policy, in addition to our Terms & Conditions.

1. Scope of This Policy

This Policy governs cancellations and refunds specifically related to:

Advertisement slot bookings (Home Page, Sidebar Panel, Bottom Panel, Bottom Panel Video Ads, Login Page).
Payments made through the Advertiser Portal via Razorpay.

This Policy does not apply to general Platform browsing or Newsletter subscription, which are free services with no associated payment.

2. Cancellation Before Ad Approval / Go-Live

If you wish to cancel your advertisement booking before your submitted ad creative has been reviewed, approved, and made live on the Platform:

You are entitled to a **full refund** of the amount paid for that booking.
To request cancellation, log in to your Advertiser Portal account and submit a cancellation request, or contact us through the official contact channel before the ad goes live.
Refunds approved under this clause will be processed back to the original payment method via Razorpay within **7 to 10 working days**, in line with standard RBI-aligned refund timelines for digital transactions.

3. No Refund Once Ad Is Live

Once an advertisement has been approved and has gone live on the Platform (i.e., it is actively being displayed in its purchased slot), no refund will be issued, whether the cancellation is requested by the advertiser voluntarily or the campaign is paused/stopped midway, except in the specific circumstances described in Section 4 below.

This applies regardless of:

The number of days/impressions remaining in the originally purchased campaign duration.
Advertiser's own decision to discontinue the campaign early for business reasons.

We recommend reviewing your ad creative, target slot, and campaign duration carefully before final submission, as no pro-rated or partial refunds are available once the ad is live.

4. Exceptions — When a Refund May Still Apply After Go-Live

Notwithstanding Section 3, a refund (full or partial, at our discretion) may be considered in the following limited circumstances:

**Platform Error**: If the advertisement failed to display correctly, did not go live as scheduled, or was taken down due to a technical fault on our end (not attributable to the advertiser's content or actions).
**Duplicate Payment**: If you were charged more than once for the same booking due to a payment gateway or technical error.
**Failed Transaction with Successful Debit**: If payment was debited from your account/card but the booking was not confirmed on our system due to a gateway error.
**Our Decision to Remove an Ad**: If we remove your advertisement after it has gone live due to a content violation that was not flagged during our initial review process (i.e., the fault lies in our review process, not in deliberate non-disclosure by the advertiser), we may issue a pro-rated refund for the remaining unused duration at our discretion.

To claim a refund under this section, you must raise a request within 7 days of the issue occurring, along with relevant transaction details (transaction ID, date, amount).

5. Ad Rejected During Review (Never Went Live)

If your submitted advertisement is reviewed and rejected by us (for content policy violations, non-compliance with advertising standards, or any other reason) before it goes live, you are entitled to a full refund, processed within 7 to 10 working days. Alternatively, you may choose to revise and resubmit your ad creative for the same slot without requesting a refund, subject to slot availability.

6. Failed and Duplicate Transactions

In line with RBI guidelines on digital payment consumer protection:

If a transaction fails due to a technical glitch, gateway timeout, or insufficient funds, but an amount is debited from your account, an automatic refund will be initiated via Razorpay, typically within **7 to 10 working days**.
If you notice a duplicate charge for a single booking, please contact us immediately with your transaction reference, and we will investigate and process a refund for the duplicate amount upon confirmation.

7. How Refunds Are Processed

All eligible refunds are processed through **Razorpay**, back to the original payment method used (card, UPI, net banking, or wallet, as applicable).
We do not process refunds in cash or to any account/method different from the original payment source.
Refund processing timelines (typically 7–10 working days) are subject to your bank's or payment provider's own processing times, which are outside our control.
You will receive an email confirmation once a refund has been initiated from our end.

8. How to Request a Cancellation or Refund

To request a cancellation or refund:

Log in to your Advertiser Portal account.
Navigate to **Manage Ads** and locate the relevant ad booking.
Submit a cancellation/refund request with the reason and supporting details (transaction ID, screenshots if applicable).
Alternatively, contact us directly through the official contact channel available on AreaSquareFeet.com with your registered email and transaction details.

We aim to acknowledge all cancellation/refund requests within 48 hours and resolve them within 7 to 10 working days, in line with applicable consumer protection norms.

9. Slot Unavailability / Booking Conflicts

In the rare event that a purchased ad slot becomes unavailable due to a system error, double-booking, or technical issue on our end after payment has been received, we will either:

Offer an alternative slot of equal or greater value, subject to your approval; or
Issue a full refund for the affected booking.

10. Non-Refundable Items

The following are explicitly non-refundable:

Any advertisement that has gone live and run for any duration, except as described in Section 4.
Setup, design, or creative assistance fees (if such optional paid services are offered separately), once work has commenced.
Any amount where the advertiser's own ad content was the cause of post-live removal due to violation of our Terms & Conditions or applicable law (e.g., the advertiser failed to disclose a content issue during submission).

11. Governing Law

This Cancellation & Refund Policy is governed by the laws of India, including applicable provisions of the Consumer Protection Act, 2019, and RBI guidelines on digital payment refunds. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.

12. Changes to This Policy

We reserve the right to update this Cancellation & Refund Policy at any time. Changes will be reflected by updating the "Last Updated" date at the top of this page. Bookings made prior to a policy update will be governed by the policy in effect at the time of booking, unless otherwise required by law.

13. Contact Us

For cancellation requests, refund queries, or payment disputes, please contact us through the official contact channel available on areasquareseet.com or write email to info@areasquareseet.com.

7 Days Creation Ahmedabad, Gujarat, India

This Cancellation & Refund Policy should be read together with our Terms & Conditions and Privacy Policy.

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